E-commerce in Pakistan has surged significantly in recent years. More people now prefer shopping online rather than in a physical store. According to Statista, the profit of the E-Commerce business in Pakistan is expected to be around $5.91 billion. This number seems too big, especially for a country with an external public debt of around $87.4 billion.
This growing trend of online shopping has opened new doors for businesses of all sizes to sell their products online. But with this rise in online shopping comes the need for fast and secure delivery services.
Customers expect their orders to arrive on time and in good condition. A poor delivery service can become the primary cause of failure for any e-commerce business.
Yet, there are many courier companies available in Pakistan. But there’s a name that is getting the attention of e-commerce businesses the most – PostEx. In this blog post, you will learn why PostEx is becoming a top priority for e-commerce businesses to get customer orders delivered.
What is PostEx?
PostEx is a courier delivery company, headquartered in Lahore, Pakistan. The company primarily serves e-commerce businesses, providing services such as cash on delivery and same-day delivery service countrywide.
Their target customers include:
- Online stores
- Social media sellers
- Enterprise businesses offering COD to customers
- SMEs
In 2022, the company acquired Call Courier, a small courier service provider offering services in metropolitan cities of Pakistan.
Unlike other famous courier services, PostEx offers quick payments to merchants for the orders delivered. This improves cash flow for businesses and is especially beneficial for e-commerce startups.
Why E-Commerce Businesses Are Turning to It?
So now you have learned about PostEx. Now we are going to tell you why this courier delivery service is becoming a popular choice among e-commerce businesses.
1. Cash On Delivery Service
In Pakistan, the majority of online shopping payments are made via COD. For this, they need a reliable courier provider. And that is where they now prefer PostEx, as the company is offering COD services in over 150 cities across Pakistan.
Yet, many other courier services also offer the same service to e-commerce businesses. However, we’ve heard numerous complaints on social media against them, including late delivery, excessive returns (sometimes riders return orders without visiting customers), and many more reasons.
PostEx, in this regard, provides e-commerce businesses with:
- Reliable delivery services
- Fewer returns because of the company
- Improve cashflow
Besides all this, we cannot say that PostEx is perfect. Like other courier services, we have also found reviews from some customers complaining about poor service (mostly in small cities).
2. Seamless Tracking
Tracking their orders’ status is another primary concern for e-commerce businesses and their customers alike. Yet, PostEx does offer a dashboard to companies using their services. This dashboard lets them track the status of their order. But there’s a flaw here.
To check the status of their orders, they have to open each one individually, which is quite a time-consuming task. However, this cannot be a reason to avoid partnering with the company.
There are now free online tools available that let businesses do the PostEx tracking in bulk. Not only companies, but also customers who have multiple orders booked with PostEx can track them. All of this can be done instantly just by providing the tracking number. There is no need to create an account, log in, or register.
3. Instant Payments
A significant concern for e-commerce businesses in Pakistan is the issue of late payouts by courier companies. Usually, some major courier brands release payments to businesses fortnightly.
But that is where PostEx breaks the tradition. They are famous for providing instant payouts to companies, which ultimately provides them with better cash flow.
This is especially valuable for e-commerce startups that need quick payments to maintain their business operations.
4. Return Handling & Reverse Logistics
Returns are the biggest reality that e-commerce business has to face. Especially in Pakistan, where COD is dominant, where desi women do place orders in a rush but just on the delivery day, they change their minds. For many sellers, handling returns becomes a significant operational burden.
If a parcel is undelivered (due to no answer, wrong address, or refusal), PostEx:
- Marks it immediately in the system.
- Begins the reverse journey without waiting for seller instructions.
- Updates the seller with return ETA and payment status.
- This saves time and reduces follow-up communication.
Wrapping Up
In a fast-growing e-commerce market like Pakistan, the need for a reliable courier service is greater than ever. PostEx stands out by offering essential features like fast COD delivery, instant payouts, efficient return handling, and better tracking support. Although it has its flaws, it still seems better than other courier service providers.
